Billing
Refunds and cancellations
Saras offers a 7-day trial on its own or with a monthly individual subscription. This page explains the simple process for cancelling or asking for help with a payment.
Cancel any time
Cancel before the next renewal through the Stripe Customer Portal or by contacting support. Cancellation stops the next renewal; access normally remains available until the end of the current paid period or trial.
Trial and renewal
If you choose trial only, access ends automatically at the end of the 7-day trial unless you start a membership. If you choose trial plus membership, the trial converts to the advertised monthly plan unless cancelled. Check the checkout screen for the current trial and price details before confirming.
Refund requests
If you were charged in error, could not use the service because of a material platform failure, or need help with a duplicate payment, contact support with the account email and payment date. We will review the request promptly and apply a fair outcome consistent with Australian consumer law.
When a full refund is issued for an active subscription, Saras cancels that subscription and removes paid access. A partial refund does not by itself cancel the subscription; manage cancellation through the Stripe Customer Portal or contact support.
Refunds do not automatically delete account or legally required billing records. You can request deletion of stored AI practice data separately from Settings.